Children’s Contact Service – Policy Overview

Brisbane Children’s Contact Centre Pty Ltd

Our Purpose

Brisbane Children’s Contact Centre Pty Ltd provides supervised contact and facilitated changeover services in a safe, neutral, child-focused environment. The child’s safety and wellbeing are our highest priorities.

Our Role

The Centre: • Is independent and neutral. • Does not take sides between parents. • Is not an agent of the Court. • Provides factual observations only.

Safety First

All sessions occur under supervision. The Centre may take appropriate action, including refusing entry or suspending services, where safety concerns arise or a child’s welfare is at risk. Police or relevant authorities may be notified where required.

Health & Medical Requirements

Parents must provide written disclosure of: • Allergies • Medical conditions • Emergency medication requirements Where a child has an anaphylaxis diagnosis, the following is required prior to service commencement: • A current medical action plan • In-date prescribed medication • Confirmation the visiting parent understands how to administer emergency medication In a life-threatening emergency, staff will immediately contact emergency services (000).

Illness Policy

Children must not attend if they have experienced vomiting, diarrhoea or fever within 24 hours. Medical documentation may be required for illness-related cancellations.

Behavioural Expectations

Parents must not:• Discuss court matters with children• Speak negatively about the other parent• Use alcohol or drugs before sessions• Attempt to remove a child without authorisation

CCTV

CCTV operates on the premises for safety and security purposes in accordance with privacy obligations.

Fees & Cancellations

• Fees are payable in advance.• 24 hours’ notice is required for cancellation.• Child illness cancellations may require medical documentation to receive a credit.

Complaints

Concerns should be raised directly with management for confidential resolution.

This Policy Overview is provided for general information. A formal Service Agreement is provided and signed at intake. Policies may be updated from time to time.